Returns & Exchanges

At EcoFlow, we stand by the quality of our sustainable power solutions and offer a 30-day money-back guarantee to ensure your complete satisfaction. If you are not entirely satisfied with your purchase, you can return your product in its original packaging for a full refund or exchange.

1

Initiate Your Request

Contact our customer support team via the online portal or email with your order number and the reason for the return.

2

Prepare Your Shipment

Securely pack the device in its original box including all cables, accessories, and documentation to prevent damage during transit.

3

Affix the Shipping Label

Once your request is approved, we will provide a prepaid shipping label to be attached to the exterior of your package.

4

Receive Your Refund

After our technicians inspect the returned unit, your refund will be processed to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing